Privacy Policy

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Huron Canada Inc. (hereinafter referred to as “Huron”)

Effective 25th May 2018

Current Privacy policy expiring 25th May 2018 can be found here

This Privacy Policy describes the manner in which Huron collects, uses, maintains and discloses information collected from Users (« User ») through our all our websites (« Site ») by accessing our Services (“Services”). This privacy policy applies to the Site and all products and services offered by Huron If you do not agree with this policy, please do not access or use our Services or any aspect of our Business.

Updates in this Privacy Policy reflects recent changes in data protection law (eg. GDPR) and aims to provide Users a clearer understanding of how Huron manages all User Data.


This privacy policy applies to all products and Services (collectively, the “Services”) offered by Huron through (collectively, the “Sites”).In addition, this policy applies to personal data from the European Union that is collected and retained in the United States. This Privacy Policy does not apply to any third-party applications or software that integrate with Huron Services or any other third party products, services or business.

Data Collected and Received by Huron

Personal Identification Information

We may collect personally identification information from Users in a variety of ways, including, but not limited to, when Users visit our Sites, register on the Sites, and in connection with other activities, Services, features or resources we make available on our Sites. Users may be asked for, as appropriate, name, email address, billing information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Sites related activities. We will never sell your personal information to third parties and we won’t use your name or company name in any marketing statements without obtaining your permission in writing.

Non Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Sites. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Sites, such as the operating system and the Internet service providers utilized and other similar information.

Other Information

Services Metadata – when Users interact with our Services, metadata is generated to help provide additional context regarding how Users interact with our Sites.

Log Data – Our services will automatically collect information when Users access or use our Sites or Services and records it in log files. Log data may include IP address, previously visited web page addresses, browser type and settings, time and date when Services were used, browser configurations and plugins, language and cookie data.

Device Information – Huron collect information about your computer, phone, tablet, or other devices you use to access our Services. This device information includes your connection type and settings when you install, access, update or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services.

Location information – Huron will receive this information from Users during our Account Registration as well as from our vendor partners to approximate your location.

Web Browser Cookies

Our Site, and/or vendors, may use « cookies » to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A user may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How Huron Use Collected Data

Users are the primary Controllers of User Data. Huron is a processor of User Data and Controller of other certain data.

Huron collects and uses Users personal information for the following purposes:

1. To personalize User experience.
2. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
3. To improve our Site.
4. We continually strive to improve our website offerings based on the information and feedback we receive from you.
5. To improve customer service.
6. Your information helps us to more effectively respond to your customer service requests and support needs.
7. To administer a content, promotion, survey or other Site feature.
8. To send Users information they agreed to receive about topics we think will be of interest to them.
9. The email address Users provide will only be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
10. As required by applicable law, legal process or regulation.
11. For Billing, account management and other administrative matters.
12. For investigative and preventive measures against Site abuse.
13. We use information about Users when granted consent for a specific purpose not listed above. For example, we may publish testimonials or feature customer stories to promote our Services. We will always ask for consent prior to posting any information for promotional purposes.

Sharing and Disclosure of Information

Huron will only disclose or share User information for the following purposes:

1. User’s Request: Huron will share all User Data based on User’s request and instructions.
2. Legal Compliance: If requested by legal Authority, Huron may disclose User information that we determine to be in accordance or required by any applicable law.
3. Enforcement: Huron also reserves the right to disclose User information to investigate, prevent, or take action against illegal activities, suspected fraud, or situations involving a physical threat to any such persons.
4. Consent: Huron may share User information with other 3rd parties in instances when we have Users’ consent to do so.
5. Third Party Service Providers and Partners: Huron works with third-party service providers and partners to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for Huron, which may require them to access or use User information. If a service provider needs to access information about Users to perform services on Huron behalf, they do so under instruction from Huron GraffenstadenS.A.S. , including abiding by policies and procedures designed to protect User information. To Huron knowledge, our 3rd party Service Providers and Partners are in compliance with GDPR. Please email us for additional information.
Services Users link to their account: Huron receives information when Users enable any 3rd party apps or integrate a 3rd party service with our Services. Example, if Users log into our Services using your Google credentials, Huron will receive your name and email address as permitted by User’s Google profile settings for authentication purposes. Users and project members may also integrate our Services with other 3rd party services to allow you to access, store, share and/or edit content from a 3rd party through our Services. Example, Users might authorize our Services to access and display files from a 3rd party document-sharing service within Huron Information that Huron receives when Users link or integrate our Services with a 3rd party service depends on the settings, permissions and privacy policy controlled by that 3rd party service. We strongly suggest that Users thoroughly review privacy settings and ToS from any 3rd party services in order to fully understand what type of data may be disclosed or shared with Huron
Operational Partners: Huron works with 3rd parties who provide billing, support technical services to deliver and implement solutions to our Users. Huron may share User information with these 3rd parties in connection with their services, such as to assist with billing cycles, to provide localized support, and to provide customizations work. Huron may also share information with these 3rd parties where Users have granted Consent to share any information, for example, technical support services.
3rd Party apps: Users may choose to add new functionality by enabling 3rd party apps to Huron Services. In doing Users may be providing these 3rd party apps access to personal information about you such as name, email address, and project data you choose to use in connection with those apps. 3rd party app’s Privacy Policies and Tools are not controlled by Huron, and Huron Privacy Policy does not extend coverage for any 3rd party apps and how they handle your personal information. Huron strongly encourages Users to review all 3rd Party Privacy Policies and Tools before connecting them to our Services. If Users object to information being shared with these 3rd parties, please disable the app immediately.
Links to 3rd Party Sites: Huron Services may include links that direct you to other websites or services whose privacy practices may differ from ours. What you submit to these 3rd party sites are governed under their Privacy Policies and is not covered by Huron Privacy Policies.
3rd Party Widgets: Our Services may contain widgets and social media features, e.g. the Twitter « tweet » button. These widgets and features collect your IP address, and may set a cookie to enable the feature to properly function. Widgets and social media features are either hosted by a 3rd party or hosted directly on our Services. User’s interactions with these features are governed by the privacy policy of the company providing it and not governed by Huron Privacy Policy.

The operations of Huron does require our employees to have access to systems which store and process User Data. This primarily serves the purpose of problem diagnostic or troubleshooting. For example, in order to diagnose a problem Users may have with Huron services, our Employees may need access to your User Data. All employees are prohibited from viewing User Data for any reasons unless absolutely necessary to do so.

Data Deletion

When Users delete their account(s) there are different scenarios how data deletion will be treated as described below:

Users may send email on to request data deletion. However, if Users requires deletion of their data, we strongly suggest Users delete their account as this will help initiate the process as stated in points 1 or 2 above.

Data Retention

Information storage and security

Huron uses data hosting service providers in the United States to host collected information, and we use technical measures to secure all data. Despite the thorough security measures and safeguards that Huron implements to protect data, no security system is impenetrable and due to the inherent nature of the Internet, Huron cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. Huron has policies in place in case of such situation and will respond to requests about this within a reasonable timeframe. Huron also provides Enterprise customers who selected ‘private cloud’ option to host their isolated and branded Huron environment in any region supported by Amazon Web Services. Please contact sales@HuronGraffenstaden S.A.S. for more information.

How long we keep information

We collect about you depends on the type of information, as described in further detail below. After such time, we will make every effort to delete your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

User Account information: We retain User information until User delete their account(s), which then we will continue retaining the data for up to 90 days after account deletion. Huron maintains this practice due to the following reason:
• In the event that User’s account has been compromised and purposely deleted. Huron will help maintain and restore data once the situation is rectified
• An account was mistakenly deleted by Users. In such an event, Huron will be able to restore data for Users.
• Various data storage systems and backups have different lifecycle policies which are held for a maximum of 90 days. For example, our database backups are encrypted, incremental and full re-cycle in 30 days. It is impossible to erase User data inside up to 1 minute precision encrypted incremental backups.
• If User initially canceled their account and requested but later change their mind. A user will be able to have all data restored if an account is reactivated within 90 days after initial account cancellation.
• Huron may also retain some of the User data as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies any specific Users, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about any Users.

The information you share on the Services: If User’s account is deactivated or disabled, some of the User information and the content that Users have provided will remain in order to allow other Project members or other Users to make full use of the Services. For example, we continue to display comments and content you provided to boards or cards. Huron will hold User data up to 90 days after account cancellation in case Users will renew again within that time frame.

Marketing and Promotional information: If Users have elected and provided consent to receive marketing and promotional emails from Huron, we retain information about Users’ marketing preferences unless asked specifically to delete such information. Huron retains information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.


We take the security of your data very seriously at Huron As transparency is one of the principles on which our company is built, we aim to be as clear and open as we can about the way we handle security. Our security practices are published here.

Changes to Privacy Policy

Huron has the discretion to update this privacy policy at any time. When we do make changes, we will post a notification on the main page of our Site and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Privacy Shield

In compliance with the US-EU Privacy Shield Principles, Huron will make every effort to resolve complaints about User privacy and our collection of your personal information. EU Users with inquiries or complaints regarding our Privacy Policy should first contact Huron Data Protection Officer for any questions related to our Privacy Policy.

Huron or by mail at

156 Route de Lyon, 67400 ILLKIRCH STRASBOURG

Huron has further committed to refer any unresolved privacy complaints for our EU Users to an independent dispute resolution mechanism, JAMS Privacy Shield Program. Please note that if complaints cannot be resolved through the channels listed here, a binding arbitration option may be available before a Privacy Shield Panel.

Collection And Use of the Data

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

We may collect information that your browser sends whenever you visit our Site. This Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

We may collect the following information:

Name and job title
Contact information including email address
Demographic information, such as postcode, preferences and interests
Website usage data
Other information relevant to client enquiries
Other information pertaining to special offers and surveys

Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services. Specifically, we may use data:

For our own internal records
To improve the products and services we provide
To contact you in response to a specific enquiry
To customize the website for you
To send you promotional emails about products, services, offers and other things we think might be relevant to you
To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
To contact you via email, telephone or mail for market research reasons.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. The cookie enables you to be recognized when visiting the website without having to enter data again that you had previously entered. The default setting of most browsers is to automatically accept cookies.

We may use cookies to:

Analyze our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
To recognize when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


The security of your Personal Information is important to us. We will always hold your information securely. To prevent unauthorized disclosure or access to your information, we have implemented strong physical and electronic security safeguards. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

The security of your Personal Information is important to us. We will always hold your information securely. To prevent unauthorized disclosure or access to your information, we have implemented strong physical and electronic security safeguards. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:
Opt-in to receive marketing communications from us by email, telephone, text message or post.
Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
Send an email to
Write to us at: Huron 156 Route de Lyon, 67400 ILLKIRCH STRASBOURG

We will never lease, distribute or sell your personal information to third parties. Any personal information we hold about you is stored and processed under our data protection policy.

Data Protection Officer

Please contact Huron Data Protection Officer for any questions related to our Privacy Policy.

156 Route de Lyon, 67400 ILLKIRCH STRASBOURG

EU Users have certain statutory rights in relation to their personal data. Users may have the right to request or delete any personal information stored on Huron Please contact Huron Data Protection Officer for assistance.

156 Route de Lyon, 67400 ILLKIRCH STRASBOURG

Huron Terms of Service

This document was last updated on May 25, 2018

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